We want you to be happy - If you can't find the answer of your question below - please you can call or email us.

  +91-8005815924
  +91-9782224419
info.dixitarts@gmail.com

Customer Service

Support

Contact the customer support team to get help with your order, if it doesn't arrive, or for any other questions or concerns you may have.

Order Processing

How do I place an order?

Ordering from DIXIT ART SCULPTURALS is easy! Once you locate an object you would like to purchase, definitely click on the "Enquiry" button in that product's description page. You can Send more than one gadgets in Enquiry. You can additionally modify the extent of any product in your Enquiry Form.

There are No MOQ (Minimum Order Quantity), you may order us by one piece to all items.

Also, you can order us manually by selecting the item code + their quantity + Size and e-mail them at info.dixitarts@gmail.com

After sending the order details, an person from the concern department will create a quotation with final product Cost, Shipping cost, Delivery lead time, Payment method and other required information as per your request and email you within 24 hours.

After agreeing on the details provided, you will make the transfer by any of mentioned method, as per your convenience.

Each quotation will have “unique number” of it which helps you to makes the transfer & check further status of your orders.

Where is my order?

If you did not receive your order items in schedule time as per provided in quotation and would like to find out the status. please send an email to info.dixitarts@gmail.com include your name, order quotation number and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we will expect it to be shipped.

Can I cancel or modify my order?

Your order request is promptly sent to our fulfillment Department. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at info.dixitarts@gmail.comand we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Pricing Errors and Cancellation of Orders

"DIXIT ART SCULPTURALS" reserves the right to cancel an order any time before it has been shipped. the following conditions applies:

Product pricing error: Because "Dixit Art Sculpturals" offers wide range of items, a product may on occasion provide you incorrect price. If a product is purchased at a price that is lower than the correct price. we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order.

Our All items are fully handmade. if we are getting manufacturing and production problem then we will notify you of the outright cancellation of the order.

Please Note: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of "DIXIT ART SCULPTURALS": has confirmed that none of the aforementioned conditions apply to that order

Do the prices on your items change?

Our Products Price may be changed Because foreign currency fluctuation. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

Payment Options

What forms of payment to you accept?

Payment Options for Indian Customers ( INR / Rs. ) :-

UPI / Google Pay / Paytm / (All major Debit Cards and Net banking options accepted) For UPI Payment click on following link:
Google Pay UPI ID:- dixitarts.helpdesk@okaxis
Paytm :- 9772799567@paytm

Bank Transfer and Net Banking

1. NEFT and RTGS   2.Net Banking   3.Direct Cash Deposit in Bank Account

Bank Name: AXIS BANK
AXIS Bank A/c Number : 921020028468068
AXIS Bank A/c Name : DIXIT ART SCULPTURALS
AXIS Bank A/c Type : Current A/c
AXIS Bank Branch : O-15, Green House, Ashok Marg, C-scheme, Jaipur,302001. (Raj)
IFSC Code : UTIB0000010( For Net Banking and NEFT / RTGS )



Bank Name: Union Bank Of India
UBI Bank A/c Number : 427501010037137
UBI Bank A/c Name : DIXIT ART SCULPTURALS
UBI Bank A/c Type : Current A/c
UBI Bank Branch : M.I. Road,Jaipur,302001 (Rajasthan)
IFSC Code : UBIN0542750 ( For Net Banking and NEFT / RTGS )

Please inform us after making a payment.
Please Inform us by email about your payment at info.dixitarts@gmail.com

Demand Draft / Cheque Payment

Make Demand Draft / Cheque Payable to: DIXIT ART SCULPTURALS
Payable at City : Jaipur (rajasthan)
Send Demand Draft / Cheque to following Address : Dixit Art Sculpturals, H. No. 3436, Kalyan Ji Ka Rasta, Jaipur 302001 Rajasthan, India
Please Inform us by email about your payment at info.dixitarts@gmail.com

Payment Options for Foreign Customers ( USD, EUR, GBP, AUD, CAD ) :-

PayPal Merchant ID:- CZBNUBV3VEPLS
For Online Payment click on following link: paypal.me/dixitarts



Bank Transfer

For International Bank Transfers you will need to supply some slightly different information to your bank.
Our Bank SWFT Code Bank Details will be provided with quotation.

Do you charge GST tax and other Duty?

Our Religious Statues are exempt for GST as per Notification No.19/2018-Central Tax (Rate) issued byGST Council on dated26/07/2018. And other than Religious deities in Marble are taxed as per current GST Rates. Shipping charges applicable at actual. Shipping charges do not include any duties or taxes.
Note:- All the custom duty & taxes levied at destination would be borne by the customer, as applicable in the importing country.

Shipping

How long will my order take to arrive?

If item is in stock and ready for dispatch. Once you place an order for this item, we can usually dispatch it on the next two business day. If any items are out of stock, we will provide this information and the approximate lead time in quotation.

What shipping options do you offer?

For Delivery in India :-
- Shipping by Road transport We use Bluedart, DTDC, Fedex, First Flight Couriers Ltd, Overnight express & Other renowned courier company to ship the product.
- Shipping by Air Courier We use FEDEX, Overnight express & Other renowned courier company to ship the product.
- Lead time for the delivery in India would be 2-7 working days. (Except Sunday & India National Holidays)
- You can send your personalized message/greetings along with your gifts.

For International Delivery :-
- By Courier (Door to Door Delivery): We use DHL, FEDEX, UPS etc.
- By Air (Port to Port): We delivery all air ports in the world.
- By Sea (Port to Port): We deliver all sea ports in the world.
- Any Taxes or duties levied at destination would be borne by you.

Packaging: We have expert packers to provide International export standard packing, safe transportation and safe delivery to destination. Combine product can be shipped with less cost effective.
We will not be liable for any delay.

Note: Chargeable weight is derived from Gross weight and volumetric weight calculation, whichever is higher.

I shipped my order to the wrong address. Can you reship my package?

A fee will be applied:
The incorrect address has been provided by the customer and the package is returned as undeliverable An invalid address has been provided by the customer, resulting in a surcharge from the carrier.
Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code.
Please note that there is no charge for address changes that are made before an order is shipped.

Can I ship my order outside of the INDIA?

Yes, we ship our products worldwide to any country. Shipping charge will provide you in quotation.

Will I be charged if I refuse my order?

Please note fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Will I have to pay taxes and duties on my order?

"DIXIT ART SCULPTURALS" will cover all taxes for customers in the India. Orders being shipped to addresses outside of the INDIA may require the recipient to pay duties and taxes upon delivery.
"DIXIT ART SCULPTURALS" cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the India.

Returns

100% Satisfaction Returns Policy
At "DIXIT ART SCULPTURALS ", we want you to be completely satisfied with each and every purchase. We believe to provide high quality products and extraordinary customer service.

How do I return an item?

Return would be accepted, We suggest taking video at the time of courier/ parcel box open. If you have received the item in defective or damage condition. Send us the video/photograph of the defective /damage product by emailing us on info.dixitarts@gmail.com. After receiving the video, our team would work out and let you know the decision. The return product should be sent to us in the same original condition and packing, when you received it. On customize product, refund or return of the product would not be done.

I haven't received my order. Is it lost?

Be positive to point out the whole and right transport tackle when you are putting your order. "Dixit Art Sculpturals" is no longer responsible for gadgets that have now not been acquired due to an flawed tackle or alternate of address. If you have no longer obtained your order and would like to take a look at the status, please contact our Customer Service Department atinfo.dixitarts@gmail.com(be positive to word your order wide variety and electronic mail address, and affirm the right mailing address). A member of our patron carrier crew will take a look at our documents to decide when your order was once processed and shipped.

What happens if my item arrives damaged or incomplete?

We recommend taking video at the time of courier/ parcel field open. If you have acquired the object in broken or incomplete. Send us the video of the broken or incomplete product via emailing us oninfo.dixitarts@gmail.com.After receiving the video, our team would work out and let you know the decision.

Privacy policy

DIXIT ART SCULPTURALS is dedicated to secure guarding your privateness online. We apprehend your want for lifelike manage of for my part identifiable statistics that you share with DIXIT ART SCULPTURALS. When you order, we want to comprehend your name, electronic mail address, mailing address. This approves us to technique and fulfill your order. This will used solely for the carrier you have sought and would no longer be underneath any situations exceeded on for any different business purpose. DIXIT ART SCULPTURALS will no longer reveal any of your for my part identifiable records besides when we have your permission or beneath one of a kind circumstances, such as when we accept as true with in exact belief that the regulation requires it.

How does DIXIT ART SCULPTURALS protect customer information?

When you area orders it is thru a tightly closed server. The impenetrable server software program (SSL) encrypts all statistics you enter such as your deposit card number, earlier than it is despatched to us. This makes it unreadable as it travels throughout the Internet. Furthermore, all of the consumer records we gather is covered towards unauthorized access.